Dual features of customer brand engagement
Numerous studies have described customer brand engagement as the dynamic state of a customer when he or she interacts with a brand (Gambetti and Graffigna, 2010; Hollebeek et al. 2014; Salonen et al.
Numerous studies have described customer brand engagement as the dynamic state of a customer when he or she interacts with a brand (Gambetti and Graffigna, 2010; Hollebeek et al. 2014; Salonen et al.
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